Contact Us

Feel free to reach out. We are here to support you with our very best.

Ways to Get in Touch

Choose the contact method that works best for you

Phone Inquiry

048 278 8218
Weekdays 9:00–18:00 (JST)
Japan Standard Time

Email Inquiry

info@tenzai.jp
Available 24 hours
Reply within 1 business day

Online Support

Click the chat box in the bottom right
Real-time support during business hours
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Send Us a Message

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Headquarters

6-9-5 Chuo, Warabi-shi, Saitama 335-0004, Japan
9-min walk from JR Nishi-Kawaguchi Station
Business Hours: Weekdays 9:00–18:00 (JST)
Phone: 048 278 8218

Contact by Topic

Reach the right team for your specific needs

Product Sales

sales@tenzai.jp

Technical Support

tenzai@tenzai.jp

Partnership

partner@tenzai.jp

Careers

hr@tenzai.jp

Frequently Asked Questions

Common questions from our customers

How do I schedule a product demo?

Select "Schedule a Demo" from the contact form above and submit your request, or call us directly by phone. A dedicated product consultant will arrange a demonstration at a time that suits you.

How quickly will I receive a response?

Inquiries received during business hours will be replied to within 2 hours. Inquiries submitted outside business hours will be answered the following business day in the morning. For urgent matters, please call our customer support line directly.

Do you offer on-site services?

We provide on-site demonstrations and training services within the Tokyo metropolitan area. For other regions, remote demonstrations and training via online conferencing systems are available.

How can I become a partner?

Please visit our partner page for details, or send an email to partner@tenzai.jp. Our partnership manager will be happy to walk you through the process.