Frequently Asked Questions

Because TenZai AI is cloud-based, you can begin using it right after signing up. For most firms, the time from account creation to live operation is just a few days. Even when configuration is needed to match your existing workflow or the size of your client base, a dedicated specialist supports the initial setup so the transition is smooth.

Yes. We support CSV and other data formats that import into major accounting packages, so recognized journal entries can be passed directly into the software you already use. API integration is also available on request—please contact us to discuss your environment.

We support a wide range of documents used in bookkeeping—invoices, receipts, bank passbooks, and various supporting vouchers. Scanned PDFs and images of paper documents as well as native digital files can all be read, and the AI recognizes both standardized and non-standardized layouts.

Yes. Data is kept separate for each client, and you can review processing status across multiple clients from a single screen. Per-user permission settings are also supported, enabling efficient operation across your entire firm.

TenZai AI achieves up to 99.5% recognition accuracy. The AI keeps learning so accuracy stays consistently high, and any items that need review are clearly flagged—greatly reducing manual checking while keeping your records accurate.

It reads a broad range of vouchers needed for bookkeeping, including invoices, receipts, and bank passbooks. Even for non-structured documents without a fixed layout, the AI automatically extracts the fields you need—date, amount, counterparty, and tax category.

Yes. TenZai AI supports Japan's Invoice System (qualified invoice retention method), including checking for registration numbers, and it handles multiple tax rates such as the standard and reduced rates—supporting accurate bookkeeping in line with the regulations.

Based on what it reads, the AI automatically proposes journal entries including account titles and tax categories. Because it learns from your past processing patterns, accuracy improves the more often a transaction recurs, keeping review and corrections to a minimum.

Your data is stored in a secure, properly managed cloud environment. With strict access-permission management and regular backups, you can entrust your important accounting and finance data to us with confidence.

We operate to ISO 27001-level information security management, with measures including encryption of communications and data, access controls, and operation logging. This layered defense minimizes the risk of data leakage and unauthorized access.

Yes. We handle data in compliance with Japan's Act on the Protection of Personal Information. Information we collect is managed appropriately within its defined purpose, and we are committed to protecting the privacy of both our customers and their clients.

Plans and pricing are tailored to your firm's size and your usage and processing volume, so we propose the option that best fits your needs. For a detailed quote, please contact us or request a free trial / demo.

Yes. We offer a free trial so you can try TenZai AI with your real workload. You can verify recognition accuracy and usability before adopting it—just request a free trial to get started.

We offer flexible contracts to suit how you use the service and propose a plan that fits your firm's situation. For details on contract terms, please contact us.

Yes. A dedicated specialist continues to support you after onboarding. From operational questions to reviewing your settings, we help over the long term so you can keep getting the most out of TenZai AI with confidence.

In addition to a hands-on walkthrough during initial onboarding, we provide easy-to-follow manuals and guides. The interface is designed to be intuitive, so anyone comfortable with accounting software can pick it up quickly.

You can reach us anytime through our contact form. From the evaluation stage through post-deployment questions, a dedicated specialist will respond carefully—so please don't hesitate to get in touch.