Disclosures Required Under the Act on Specified Commercial Transactions
In accordance with the provisions of the Act on Specified Commercial Transactions, we disclose the following information. The Act on Specified Commercial Transactions is designed to protect consumers and ensure transparency and fairness in commercial dealings by requiring businesses to disclose specific commercial information.
| Seller | TOHO International Co., Ltd. |
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| Operations Manager | Kota Aoki |
| Address |
335-0004 6-9-5 Chuo, Warabi-shi, Saitama 335-0004, Japan |
| Phone | 048 278 8218 Business hours: Weekdays Weekdays 9:00–18:00 (JST) |
| Email Address | info@tenzai.jp |
| URL | https://tenzai.jp |
| Price |
The price of each service is clearly stated on our official website. All prices are displayed as totals inclusive of consumption tax. |
| Additional Fees |
· Consumption tax: Included in the displayed price · Payment processing fees: Depending on your payment method, additional fees may apply. Details will be clearly stated during the payment process. |
| Delivery Timing |
· Online services: Access to your account begins immediately upon confirmation of payment · Custom plans for corporate clients: Provided by the date specified in the contract, in accordance with the requirements of each individual project |
| Payment Methods |
· Credit card (Visa, Mastercard, JCB, American Express) · Bank transfer · Corporate invoice payment (for partner companies only) |
| Payment Deadline |
· Credit card: Immediate payment · Bank transfer: Within 7 business days of invoice issuance · Corporate invoice payment: In accordance with contract terms, generally within 30 days |
| Returns & Cancellations |
Because the services we provide are digital services, refunds after service commencement are generally not accepted. However, exceptions will be made in the following cases only.
To request a refund, please send an email to tenzai@tenzai.jp. We will respond within 5 business days. |
| Eligibility & Conditions | To use our services, you must agree to our Terms of Service and Privacy Policy. Corporate users must be legally registered entities, and individual users must be 18 years of age or older. |
| Sales Quantity Limits | We may limit the number of service accounts based on system capacity and technical support resources. During special promotional periods, quantity limits may apply to certain plans; details will be clearly stated on the relevant campaign page. |
| Conditions for Service Suspension |
We may temporarily suspend or terminate service in any of the following circumstances.
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| System Requirements |
Our services are cloud-based web applications. The following environments are supported.
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With respect to our subscription services, we provide the following additional disclosures as required by the Act on Specified Commercial Transactions.
| Recurring Billing Details |
· Monthly plan: Automatically renewed each month. Payment is automatically charged on your billing date · Annual plan: Automatically renewed each year. Payment is automatically charged on the contract anniversary date |
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| How to Cancel Recurring Billing |
You may cancel automatic renewal at any time using either of the following methods.
If cancellation is not requested at least 3 business days before your next billing date, charges for the following period may apply. After cancellation, you may continue to use the service until the end of your current contract period. |
If you have any questions about our services or the information on this page, please do not hesitate to contact us.